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Terms of use

TERMS OF USE

Dear guests,

 

Please take an insight into the House Rules and act in accordance with the enlisted requests, so that we can altogether make your stay in Solaris Resorts a pleasant experience:

  • The reception desk working hours: 00:00h to 24:00h;
  • Only the guests regularly checked at the reception, which requires a valid personal id document, can use the accommodation;
  • All the guests are obliged to keep their assigned ID cards when attending wellness centre or the restaurant;
  • The suites check-in hour is at 14:00h and on, and the suites check-out hour ends at 11:00h in the morning;
  • When leaving the suite, please lock the door and leave the key at the reception desk;
  • Staying in the suite after 11:00h will be considered a deliberate guest’s intention to prolong the stay at the hotel, which will be additionally charged according to the current price list;
  • Heaters, irons and other devices that could start a fire, and not provided within the inventory, are forbidden in the accommodation;
  • In case of fire, please see the evacuation plan provided in your accommodation. In addition to that, please let the personnel know about the emergency as soon as possible;
  • There is an assortment of beverages in your minibar the consumption of which is charged according to the current price list. Please inform the personnel at the reception desk on the consumption of those beverage;
  • The guests are obliged to take care of the inventory, installations and devices in the accommodation. Any damage will be charged according to the inventory price list. It’s our guests’ responsibility to check the inventory at their disposal right after they enter the accommodation and any damage immediately report to the personnel;
  • Should any visits occur, those have to be reported to the reception desk with personal id card or any other valid personal document;
  • The guests must not cause any noise and obstruct the tranquil atmosphere in the resort;
  • The guests must be decently dressed while walking the public space in the resort;
  • Bringing your pets if not previously arranged during the reservation procedure is strictly prohibited;
  • Solaris Resorts provide you with the laundry services according to the current price list included in the information brochure.

 

Solaris Resorts

Our personnel is at your disposal for any help or information you require during the stay in our hotel.

Roman Thermal Spas of Europe je mreža termalnih banja i zdravstvenih destinacija rimskog porekla.

Roman Thermal Spas of Europe is a network of thermal spas and health resorts of Roman origin.